DO NOT purchase items out of your own pocket and expect to be reimbursed. Please submit an order request and we will make the best arrangements possible to get the items for you. We have agreements with some of our vendors where they can call us for credit card information at the store, BUT this can only be done with an approved purchase request AND after coordinating with a Purchasing Team member.
What if I want to use a service provided by NCSU? For example, Hunt Library Makerspace.
An order request must be submitted. Once approved, we will provide you with information to give to them.
What should I do if I don’t receive any email notifications that my order has been approved or any order confirmations?
Please reply from the “Thank you” email asking about the status.
What if I need to add another item(s) to an order that has already been submitted to ECE Purchasing?
It is best to submit a new order request.
If you realize right after you submitted the request that you forgot something you can reply from the “Thank you” email with the additional item(s). We will try our best to accommodate the additional items as long as the order has not been placed already.
What if I need to cancel my order?
Please reply from the “Thank you” email.
What if packages are expected to be delivered over the weekend or on a holiday?
No, deliveries will occur at the University because we are closed. Deliveries will occur the next business day.
Can items be shipped to my home?
No, it is against University Policy.
Can I pick up an item that was delivered to Main Campus Mailroom due to USPS?
No, The University Main Campus Mailroom receives a large volume of mail/shipments daily.
What if I am ordering gas cylinders that need to be delivered directly to a lab?
In the comment section of the request please put a contact name, phone number, and lab room number. We will pass this information on to the delivery driver so they can coordinate with you for delivery.
What are packing slips?
A packing slip is a document included in a package that lists the contents of the package.
Why do I need to sign and date the packing slip?
This insures that you have received the items you requested and that there are no discrepancies.
What if there is not a packing slip in my package?
Please notify the ECE Purchasing Team that it has been received by emailing them from your “Thank you” email.
Where can I pick up my shipment?
Each building has a designated delivery location. You will choose from a drop-down menu on the purchasing request form to indicate which location the shipment will be sent to.
